Education | merchant | clerk | Ecommerce | Berlin | retraining

All facts about retraining at a glance

Measure objective: Recognized professional qualification, imparting professionally relevant and digital knowledge as well as completing an additional qualification in a specific economic area

Duration: 24 months

Started: every six months in February and July

Form of teaching: On-site lessons via digital learning platform

Location:

• Berlin North (Prenzlauer Promenade 28)
• Berlin South (Trachenbergring 93-93a)

Verifiable: via education voucher

Conclusion: 

IHK degree to become a merchant in e-commerce

optional additional qualification DATEV user certificate wage and salary, AEVO trainer certificate or specialist/commercial assistant in the areas of: accounting, personnel services and marketing

Advantages:

• bis zu bis zu 6100 € Weiterbildungsprämien*
• practical retraining
• modern learning environment with sustainable knowledge transfer
• Work placement internship with integration support
• optional socio-pedagogical and work-psychological support

Contents:

• Presentation of the company & design of your own role
• Design of the ranges in online sales & support of procurement
• Contracts in online sales
• Recording, evaluation & assessment of value streams
• Processing of reversal processes & service disruptions
• Customer-oriented service communication
• Online marketing measures
• Value creation processes & online sales channels
• Optimization of online sales
• Making business decisions
• Implementation & evaluation of professional projects

*Possible bonuses of up to €6100 in addition to free retraining:

• 2500 € further training bonus**
• €150 training allowance per month***

**The €2.500 further training bonus from the Federal Ministry of Labor and Social Affairs (BMAS) is suspended 1.000 € if you pass an IHK, HK or StBK intermediate examination and 1.500 € Bonus for passing the IHK, HK or StBK final examination. *** You can find more information about this under the following Post .

goals of retraining

They are to be prepared for their professional entry into online trading in a practical and integration-oriented manner. In the course of the 24-month training course, you will acquire commercial and job-related skills. You can then use these to obtain your Chamber of Industry and Commerce qualification.

In addition, you should successfully complete a specialization as a technical/commercial assistant in a specific economic area. As part of this specialization, you can choose from various areas, including e-commerce, sales, personnel services, purchasing and logistics, payroll accounting and bookkeeping.

In particular, optimal preparation for your professional (re)entry is the top priority so that you can successfully implement your personal career.

Target group for retraining merchants in e-commerce

As part of this retraining, all customers of the Employment Agency or job centres addressed. This retraining can also be completed by people who want to return to work or start a new job or who want to expand their knowledge of e-commerce. In order to optimize the corresponding integration opportunities on the labor market, there should be an interest in modern media and current developments.

The target group also includes job seekers with or without placement barriers. This includes, among other things, mental, physical or social limitations or addictions that have been overcome, as well as motivational difficulties. For such cases, the MIQR offers both socio-pedagogical and work-psychological support.

Prerequisites for access to retraining

In order to be able to complete the retraining as an e-commerce clerk, you must have at least a secondary school diploma, completed vocational training or several years of professional experience. Before the start of the training, information and selection interviews will be held to clarify your personal requirements. Our trained work-pedagogical service will assess you in terms of professional qualifications.

process of retraining

All the content of this retraining is designed to prepare you optimally for entry into the commercial area of ​​online trading. In the course of this, your previous personal knowledge will be taken into account and promoted in a targeted manner. Through the course of the training measure, we offer you individual exam preparation to ensure that you successfully complete the IHK exam.

theoretical training

At the beginning you expect one 10-month theory training. Commercial and business management content is discussed intensively. Other focal points include basics such as mathematics, electronic data processing, English and commercial correspondence. In this way, we offer you a stable foundation on which you can further expand your further skills.

You will also learn how to present companies to the outside world and help shape your own role. Other topics are the design of the online trade range and support for corresponding procurements. We will also teach you how to record, evaluate and evaluate value streams, how to design customer-oriented service communications, how to handle reversal processes and service disruptions, and how to implement and evaluate online marketing measures. The selection and optimization of online sales channels, the consideration of macroeconomic influences in business decisions and the implementation and evaluation of work-related projects are other topics that you will learn about during the retraining.

Practical training in the dual system

If you have mastered the first phase of the retraining, then follows from the 11th month the training of practical part. You can choose from different activities in the commercial area of ​​e-commerce. In this context, you will have the opportunity to gain both industry-specific and valuable practical experience. This training phase is completed on the one hand at the Central German Institute and on the other hand in a selected company. Based on these dual education you benefit from an extensive strengthening of skills and also receive a comprehensive picture of your future professional field. Theoretical knowledge and practical exercise are optimally combined here. Furthermore, exam preparation is the focus of this retraining phase. For this purpose, previously learned, theoretical content is increasingly repeated and thereby consolidated.

additional qualifications

This retraining opens up the attractive opportunity to gain additional qualifications or a specialization as a technical/commercial assistant. This is possible in economic areas that involve trade, industry and office administration. Such an additional qualification is focused primarily from the 14th month of retraining. The relevant content is also tailored here both to the employer and to the individual. Depending on your individual interests, we also offer various additional training courses in industrial and trade-related economic areas in order to optimally prepare you for starting your career.

When you graduate as a technical/commercial assistant, you can choose one of the following directions:

• Marketing and Sales
• Accounting
• Payroll
• trading on the internet
• staffing services
• purchasing and logistics

You even have the option of an additional Specialist exam if you can show that you meet the relevant performance requirements. The alternative to this is an individual as well Examination subject-related support and development training.

Internship

You will have the opportunity to complete an internship. This extends over the last two months of the retraining. In this context, you will also receive extensive support from our professional integration consultants. This will make it easier for you to get started with the practical phase. Here you will gain additional experience in the field of e-commerce and learn how to apply the theoretical knowledge you have acquired in a practical context. In this way, you also collect plus points for future employer searches. The last retraining phase also focuses again on preparing for the upcoming final exam so that you can pass it with the best possible results.

How does the preparation for the exam and the final exam for the retraining as a clerk in e-commerce look like?

As part of the exam preparation, exam-relevant content is repeated and thus consolidated. The final exam to become a merchant in e-commerce lasts a total of three days. At the beginning, your knowledge of contract initiation and product range procurement will be put to the test in a 90-minute test. On the second day of the exam, the following topics are queried:

• Business processes in e-commerce (120 minutes exam duration)
• Customer communication in e-commerce (60 minutes exam duration)
• Social and Economic Studies (60 minutes exam duration)

On the third and last day of the exam, you will be asked to conduct a technical discussion about a project-related process in e-commerce, which ultimately constitutes your oral exam. A report should also be prepared in this context. To ensure that you are up to these challenges, our trained team will support you in all matters. In this way, you will experience efficient exam preparation and ultimately achieve a successful professional qualification.

form of retraining

All contents of the retraining to become a merchant in e-commerce are carried out at the Mitteldeutsches Institut site about our digital learning platform brought to you. You benefit from a modern and uncomplicated learning process and also receive individual support from our trained specialist staff. This not only provides you with efficient, but also sustainable knowledge transfer.

With our retraining for the IHK qualification

By completing this retraining, you will receive a recognized IHK qualification in the field of commercial online trading. With such proof of your vocational training, you score points when looking for an employer and convince with your theoretical and practical know-how. If you realize the possibility of multiple degrees during the implementation of our retraining, you will of course benefit even more.

Difference between retraining and upskilling in ecommerce

Different degrees of qualification can be acquired in the field of e-commerce. In this section we have compiled all the essential differences between further training and retraining for you.

Further Training

Further training offers you an additional qualification, but not a comprehensive professional qualification. For example, our training is for Specialist in e-commerce/online marketing a time-limited and thematically restricted educational measure. In the course of this you will receive professional advantages, which do not necessarily have to be related to a specific profession.

Such a qualification does not require any specific previous knowledge and does not count as a professional qualification or as part of an advancement qualification German qualification framework.

retraining

Regardless of the reason why you no longer want to or are unable to do your previous job, retraining offers you the opportunity to start a new job or change your career. Completing such training is quite time-consuming, but you will receive a complete professional qualification after successfully completing it. Accordingly, retraining can also be equated with a second training course.

Since retraining can take up to two years, the costs for such training are also quite high. However, if you are a customer of the job center or the employment agency, you can benefit from 100 percent cost coverage. As a self-payer, on the other hand, you get the chance to get one education premium in the amount of up to 2500 euros. All you have to do is commit to an educational program for at least two years.

Benefits of retraining in e-commerce at the MIQR in Berlin

During the retraining to become a merchant in e-commerce at the Central German Institute, you will benefit from many advantages. All training content is brought to you via our modern digital learning platform. At the same time, you have the option of contacting our lecturers at any time if you have any questions or need help. The MIQR team is always motivated to ensure professional and individual support. So that we can provide you with the best possible support on your educational path, we provide socio-educational and work-psychological assistance as required. With this retraining, you will also benefit from job-related content and industry-specific experience, which you will gain in the practical phase.

Depending on the exam you have passed, you can also get up to 2500 euros through the continuing education bonus looking forward.

Summary

The retraining to become a merchant in e-commerce at the Mitteldeutsches Institut in Berlin offers an optimal foundation for successfully gaining a foothold in the commercial sector of online trading thanks to both individual and job-related instruction. In addition to the relevant and up-to-date theory, you can also expect a practical training phase in which you can gain important professional experience. With the multiple qualifications that can be obtained here, including the recognized IHK qualification and the specialist qualification, you create the ideal conditions for a successful start to your career.